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Thursday, 29 July 2010

Proxemically speaking - body language in interviews
Thursday, 28 August 2003


Whilst doing your best to give a good impression and communicate your strengths in an interview, is your body language backing you up or letting you down? What non-verbal clues are you projecting and how does that change how you are being perceived?

We are all aware of own personal space. How people act within, control and use this space can give us a fascinating insight into human behaviour. We naturally protect our own space and our spatial relationships with others will depend on our relationship with them. Whilst we tend to suppress high emotions under the veneer of calm, the body cannot lie quite so easily.

In the past people were naturally more open and expressive, however we now tend to suppress our feelings and 'speak' in latent subtext - that is we usually hide our feelings beneath banal expression, and expect others to 'read between the lines'. Thus in Shakespeare we find Romeo declaiming his feelings for Juliet with fierce passion, and yet in a contemporary television drama today you mind find a character in a similar situation shrugging when asked and saying "she's alright I s'pose". However whilst we may deny ourselves the verbal expression of our feelings, physically we will unconsciously display them. It is useful to know a little of this non-verbal body language, both to ensure we are not unconsciously provoking a bad impression, and also to help read the interviewers position.

In the 1960's, E T Hall carried out research into this fascinating area, calling the concept "proxemics", the study of personal interaction viewed spatially, defined as "the study of the ways in which man gains knowledge of the content of other men's minds through judgements of behaviour patterns associated with varying degrees of [spatial] proximity to them." Put more simply, think - how do you relax on your own in front of the TV in your own lounge vs. how do you react in a meeting at work with two salespeople you have never met?

Have you ever felt that someone was invading your personal space by standing too close to you? And yet someone else could probably stand even closer and you would not feel invaded at all? Hall defined four "zones" of this personal space. These are:

Intimate - the space in which we hug, kiss, whisper secrets

Personal - the space we share with close friends

Social - the space we share with friends and colleagues

Public - the distance at which we keep strangers

It may be helpful to think of these as concentric circles, increasing in size from intimate to public. When we interact with others we establish a comfortable spatial relationship with them by dropping non-verbal hints. This outlines our personal space and the space we are willing to share.

Generally in an interview, we find ourselves sharing our space with a stranger, at a probably more intimate distance than we are really comfortable with. Hence body language works overtime.

In an interview, often the interviewer is sitting behind a desk, and is therefore protecting their personal territory with a physical object. It is wise then, to avoid placing anything on the desk, or leaning on it, because you will be invading their territory. It will be tempting to protect your own territory with a physical object too, for example a handbag/briefcase/CV balanced on your knee. However whilst protecting your territory you are signalling that you are closed to negotiations. Better to place these items by your side.

If the interviewer is not behind a desk, avoid moving your chair too close in - again you will be invading their territory and put them on the defensive.

Eye contact is tremendously important. It conveys a desire to make contact and keep communication clear. If you are sitting in a curved space where this is difficult, use shoulder contact.i.e lean in your shoulder to theirs (not physically touch shoulders, you don't want them to think you are a psychopath.)

The way you position yourself and the movements you make give off lots of non-verbal clues which illustrate such things as whether you are listening, agreeing, disliking, getting bored with whatever the other person is saying. This is equally true for the interviewer. Some body language is blatantly obvious: If you are telling the story about how you won a certificate for cleaning out the gerbil cages in year 6 and you see them yawn, you know its time to zip it. Here are lots more reactions to watch out for:

Body Position/Reaction:Communicates:Notes:
    POSITIVES
    Leaning forward
    Arms open
    Palms upward
Responding, engaged in this conversationNotice how when one of you leans forward, the other will unconsciously do the same. Consciously lean forward to show you are engaged in the conversation, and by forcing them (unconsciously) to lean in you will force them to engage with you.
    Head tilted
ReflectingAvoid tilting too far this can indicate skepticism
    Eye contact
ListeningBut don't over-do the eye contact or you will look a bit scary.
    Nodding
    Blinking
Understanding If you don't understand however, ask! And don't blink too much; you will simply look like you have an eye problem.
    Leaning in
    Legs open
    Feet under chair
    (knees forward)
EagerIf female and wearing a skirt, substitute 'legs open' with 'cross feet at ankles'.
    Smiling
Agreement, Understanding, LikingBy far the best non-verbal clue, communicates a very positive message. Unless of course, you smile like a maniac.
    Arms behind back
    (when standing)
Paying attention, Listening carefullyUnlikely that you will be standing in an interview though.
    Sucking on pen/pencil
Evaluating infoLeave these to the interviewer!
    Stroking chin,
    Eyes looking upwards & right
Contemplating infoBut if you do this for too long you risk appearing either stupid or bored.
    Putting down an object (e.g. pen), putting hands
    flat down on table
Ready to make agreementWatch an interviewer for these signs. They are ready to negotiate - unless they seem aggressive in which case they are about to disagree with you.
 
    NEGATIVES
    Staring into space
    Slumped posture
    Doodling
Boredom, not listeningHmmm...this one's obvious!
    Crossed/folded arms
    Legs crossed tight at knees
Rejection, disagreement For females, if you MUST cross your legs like this, lean forward to counteract.
    Leaning back
RejectingThe further back you lean, the further away you want to be
    Feet pointing towards doorway
    Looking around
    Buttoning jacket
Wanting to escapeNot good; especially if you are getting these signs from the interviewer!
    Finger or Foot tapping
Feels need to speak NOWWatch out for this. Slow foot tapping can also indicate boredom.
    Staring
CombativeAlmost the opposite of smiling.
    Frowning
Defiance, dislikeObviously the opposite of smiling. An absolute no.
    Hand/s on hip/s
Defiance, disagreement More likely only if standing.
    Leaning far forwards
    finger pointing
    Clenched fists
AggressionHopefully not a problem in interview situations!
    Feet pointing inwards
    Hands clenched
On the defensive, possibly offended, or about to lieAvoid!

And finally those tell tale signs that you/they are lying:

  • Touching your face
  • Putting your hand over your mouth
  • Pulling at your ears
  • Scratching your nose
  • Casting your eyes down
  • Shifting in your seat
  • Looking downward to your left

So next time you are going for an interview, just try to be more aware of how you position yourself and if your interviewer starts foot tapping, either change the subject or shut up...and whatever happens, don't scratch that nose!

Julie Spencer is the Australian Marketing Manager of eurolinkglobal.

Julie Spencer  (jspencer@eurolink.com.au )


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comments on the article

the article is easy to understand. i am a psychologist in india.i think in the article we can also add

1.that wetting one's lips with tongue frequently also gives away the sign of being tense.

2. making noises of clearing ones throat frequently, indicate the person is not ready with an answer and hence buying time.

thank you

sri bhagavad gita, 08/12/2005 04:19:52 AM





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